Course Overview
Do you feel confident with how you articulate your treatment plan to a patient? What about a report of findings? Do you feel confident in your ability to answer key questions and concerns your patient may voice?
Ever gotten the all too common question: how does acupuncture work? Why are you putting a needle in my foot when my head hurts? How are herbs different from medications?
We've all been there, and we all have our ways to answer these all-too-common questions. If you're looking for some additional tools to put in your FAQ toolkit of answers, this course is for you.
In this course, you’ll learn:
• How to handle Tricky Questions?
• How to answer frequently asked questions from patients and the public?
• Learn the secrets to making patients feel heard and understood.
• Why being able to effectively answer these common questions builds trust and increases referrals?
You'll finish this course feeling empowered with the tools to articulate the value of your treatments to convert new patients into returning, excited patients.
Objectives
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Gain confidence in communicating common topics in the treatment space and Understanding common issues practitioners run into during the 1:1 patient:practitioner relationship.
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Learn specific steps to take so patients are comfortable with your treatment plan, informed consent, or report of findings.
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Gain clarity on common questions patients ask and why thy ask them and understand effectively answering questions is a part of patient centered care.
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Learn best responses to common questions and how this builds trust.
Outline
0 hrs - 15 min
First, we go through a brief introduction of the course where expectations are managed. We then transition to managing patient expectations and best practices for patient onboarding.
15 min - 30 min
Communication is key in this section. We get into details of communicating informed consent, financial policy, report of findings, initial intake, and treatment plans. We then address common objections to these tools.
30 min - 45 min
As we summarize the course, we also address common frictions with patients. We problem solve for ways to reduce friction so patients can get the care they need.
45 min - 1 hrs
Here, we do an exercise to get more comfortable with patient communication. We address the most common concerns patients have with our care.
1 hrs - 1.25 hrs
Here, we manage the course expectations. This is the course intro where we discuss what we will learn in the next hour.
1.25 hrs - 1.75 hrs
We review the bulk of the course here. Several common patient questions are posed, with examples of how to answer.
1.75 hrs - 2 hrs
In the closing of the course, we recap what we have learned. We also set the stage for how to answer other questions that may come up.
2 hrs - 2.5 hrs
Exercises related to Patient Question.
Teacher
Nell Smircina
Dr. Nell Smircina, DAOM, L.Ac., Dipl. OM is an advocate, educator and practitioner with a focus on the integration of acupuncture into America's standard of care.
Disclaimers
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Accessing Your Course
After checking out, your email address will be sent to Net of Knowledge securely and you will gain instant access to your course. If you do not have a Net of Knowledge account yet, one will be created for you automatically and you will receive an email with a link to set up your password. Log in to your account at netofknowledge.com and start learning!
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Unlimited Access & CEUS
You will have unlimited access to this course for as long as it is on Net of Knowledge, so that you can keep reviewing and learning from it over the years.
CEU requirements must be completed within 1 year from the purchase. During this time, you must view the training and complete any required documents to get your certificate. You must also print and save your certificate for your own records.
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Cancellation Policy
Please note we do not offer refunds for our recorded online courses/webinars.
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Note
This recording is available in an online format only; you will not receive a DVD or physical copy of the recording – it is only available to watch as a course to watch on the internet through your online account.
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CPDs:
Approved By: AACMA (2.5), ANTA (2.5), ATMS (2.5), Acupuncture NZ (2.5), Standard Certificate (2.5), NCCAOM (2.5)
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Language: English
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Course Type: Recorded Webinar
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Course Length: 2.5 h
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Course Notes: Notes are provided with this course.
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Access Period: Lifetime
